SOC Engineer - Service Operation Centre Engineer – (Temporary Project 3-6 months)
SOC Engineer - Service Operation Centre Engineer – (Temporary Project 3-6 months) Interested applicants may can share their updated resume at Jobs@starlinkqatar.com More Details Read Below..............................
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SOC Engineer - Service Operation Centre Engineer – (Temporary Project 3-6 months)
During the FIFA WC22 event, we will be monitoring all the services for the customer to ensure the highest availability and excellent services in all vital locations/area of the event.
Terms and Conditions
1. Are you willing to work for short time Project Base Contract (3-6) Months?
2. Are you carrying valid Qatar ID?
3. Familiar with 24/7 shift basis work ?
4. Do you have good knowledge about understanding in mobile technology services (Voice, Data, VoLTE, SMS, USSD and Mobile Communication Technology (2G/3G/4G/5G)?
5. Are you ready to join immediately?
Responsibilities
• Familiar with NOC system scope and tasks
• Familiar with 24/7 shift basis work
• Consolidate event documentation (Stadium maps, layouts, dashboards, check lists etc)
• Consolidate event dashboards, data information to prepare for event monitoring
• Familiarization with Ooredoo processes, event preparation, reporting tasks to work as SOC event leads
• Monitor and analyze network/service performance for all event locations (per stadium/critical locations) across all domains
• Monitors service KPIs to ensure excellent quality, report and follow up if any degradation till the service restored
• Create TT, undertake cause analysis of the tickets, solve tickets or reassign to relevant teams where required, track and ensure the timely closure of tickets
• Service impact analysis and management communication
• Report real time service performance during event (matches and broadcast)
• VIP customer complaints and overall customer experience management related to event
• Performance KPI’s analysis and reports generation during the event
• Liaise with vendors, and international carriers/operators when required to solve customer complaints & trouble ticket
• Prepare the standard services/incidents reports if requested
• Prepare detailed/relevant RFO and postmortem reports for incidents if requested
• Post event analysis and reports preparation
• Event data collection and compilation for management reports
Work Experience & Qualifications:
• Minimum 3 years plus of experience in similar role
• Diploma in Telecommunication and engineering
• Deep understanding in Mobile Communication Technology (2G/3G/4G/5G)
• Knowledge/experience on telecom networks & service monitoring and alarms management
• Has good understanding in mobile services (Voice, Data, VoLTE, SMS, and USSD etc.)
• Able to work with multiple window/screens, with various application and dashboard
• Creative and analytical thinking.
• Good analytical skills, quickly identify if any anomaly and able to correlate events/alarm and or various performance dashboard
• Able to work independently and in a team
• Ability to work long hours in the office and/shift basis
Interested applicants may can share their updated resume at Jobs@starlinkqatar.com
